A customer service training course will teach employees the important skills, knowledge and abilities to ensure customer satisfaction. Customer training courses available in Johannesburg are very beneficial to employees and companies, and can be applied in almost any industry and working environment. Enrich yourself and your employees with a customer satisfaction training course tailored to fit your business needs.

Smartworx Training is a leading training institution that offers efficient customer service training courses in Johannesburg. If you are interested in our customer service training course, contact Smartworx Training today.

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Benefits of a customer service training course - Smartworx Training in Johannesburg

Your business as well as your employees will benefit from our customer service training course. Service deliver plays a crucial part in the success of any business. Most successful business owners will agree that customer service is the key to their company’s success.

  • How your company will benefit from a customer service training course:

If you have employees in your company that deal with customers on any level, be it direct contact, telephone or electronic, you need to remember that these employees are representatives of your company. A customer service course will improve the levels of customer service, and help employees to portray the image you desire for your company. Investing in your employees will also ensure staff that they are valuable to the company, creating loyal employees and aiding in employee retention. Ultimately, improving the skills and knowledge of your employees will lead to an increased productivity. Help your employees to learn the skills they need for excellent customer service with a customer service training course in Johannesburg.

  • How your employees will benefit from a customer service training course:

By taking your employees for customer service training courses, you will help build their self-esteem, as they will feel that they are making a valuable contribution to your company. Learning new skills will also provide opportunity for them to move up in the company or into other positions. Improving their skills and knowledge may also enable them to do other tasks, keeping them interested and motivated.

The outcomes of Smartworx Training’s customer service training course in Johannesburg

The outcome of Smartworx Training’s customer service training course in Johannesburg includes:

  • Employees will understand the value of giving excellent service to both work colleagues and customers alike.
  • Learners will understand what good customer service entails.
  • Your employees will be taught how to adopt an appropriate tone when dealing with customers.
  • Workers will learn to understand your customers’ needs and have the ability to ask appropriate questions in order to fulfil their needs – a key part of our customer service training course in Johannesburg.
  • Employees will be able to offer solutions to any problems customers may encounter.
  • Workers will understand the importance of listening to customers and how to respond appropriately to customer queries.
  • Employees will learn how to apply both the physical and mental skills required for effective customer care.
  • Employees need to accept their own responsibilities concerning customer relations and service delivery.
  • It is also important to learn how to be culturally sensitive across a range of social contexts – also included in our customer service training course in Johannesburg.

Upon completion of our customer service training course in Johannesburg, your employees will feel more confident when dealing with customers and clients, knowing how to respond in conflict situations and how to assist a customer in the best way. A customer service training course truly is very beneficial for both employees and the company alike. Empower your employees and provide them with the skills and knowledge you want them to utilise in your business.

The importance of excellent customer service and customer satisfaction

Customer service is a vital part of any business that will help lead the business to success. Here are a few reasons why customer service is so important:

  • Impression: When dealing with customers / clients in any why, you automatically leave an impression with them. This is what customers will remember about you – whether you were friendly, helpful, professional and caring, or not. The impression you make can strongly determine whether a customer will make use of your services or products again in future. A very bad experience can cause them to get your products or services elsewhere.
  • Message portrayed: Your customer service portrays a message regarding all aspects of your business. If your customers or clients experience bad customer service, they could automatically come to the conclusion that the services or products they require will be of the same standards. Excellence should be seen in all aspects of your customer service.
  • Caring: Showing that you actually care about your customers will let your customers and clients feel important – which they are. Caring about your customers is essential, seeing as they are the most important part of your business! A customer service training course will teach your employees the importance of caring for your customers, and how to portray this in the best manner.   
  • Word of Mouth marketing: Word of mouth is a very important marketing tool, yet it is often disregarded. A bad reputation can spread like a wild fire, and could prevent future customers from making use of your services or products.

Contact Smartworx Training today for efficient customer service training courses in Johannesburg

Talk to our team at Smartworx Training today for more information about our customer service training courses in Johannesburg, and how it will benefit your company.

The benefits of a customer service training course

The importance of customer service

Please Note

We offer a variety of courses so feel free to enquire if you do not see the course you require listed

Mission statement

SmartWorx Training is a national corporate training provider of English, and guide in business instruction and training. We offer executive training solutions to front and back of house employees.

Our Mission is to empower, train, enhance and cultivate business professionals by providing learners with a platform whereby they have the tools to advance both their careers and social environment, in terms of both commitment and performance. Language and culture both play a vital role in the South African context, on which SmartWorx Training focuses in our courses, through a process that is both enjoyable and enlightening. We strive to have our learners ultimately communicating effectively in the English language by having taken ownership of their career advancement.

About Us

SmartWorx Training is a company that develops and facilitates programmes and soft-skills courses relating to English communication, verbal and written, in the social and business environment. We also offer communication, telephone, time management, presentation, and telephone skills courses.

   
 
   

 

SmartWorx Training is a national corporate training provider of English, and guide in business instruction and training. We offer executive training solutions to upper, middle, front and back of house employees.