Talk Better on the Phone: Be Clear and Feel Good!
Learn easy English words to talk with customers. Stop feeling shy and start feeling comfortable when you pick up the phone.
About Our Telephone Techniques Course
The Telephone Skills introduced in this course will assist in changing the telephonist’s perceptions of dealing with customers.
By the end of the course the learners should feel more comfortable communicating and dialoguing in English; they should be able to understand customer-needs and cater to the customer in terms of problem-solving, dealing with aggression and promoting successful business practice the learners to communicate effectively using simple and concise language. We will cover verbal and non-verbal cues and work on eliminating communication roadblocks as well as vocabulary necessary for communicating messages in the workplace.
By the end of the course the learner should be able to understand customer-needs and cater to the customer in terms of problem-solving, dealing with aggression and promoting successful business.
This course takes place over a period of four days, for four hours a day. It can be held over 2 full days, but we recommend the 4-day option.
Basic Course Outline:
• Vocal Skills including tone and emphasis, and how they change perceptions
• Phrases used when dealing with customers over the phone
• Emotional intelligence and the importance of customer satisfaction
• Personality types and the psychology of dealing with difficult customers
• The difference between active and passive listening, and the importance of active listening
• Pronunciation and intelligibility
Basic Course Outline:
• Vocal Skills including tone and emphasis, and how they change perceptions
• Phrases used when dealing with customers over the phone
• Emotional intelligence and the importance of customer satisfaction
• Personality types and the psychology of dealing with difficult customers
• The difference between active and passive listening, and the importance of active listening
• Pronunciation and intelligibility
Why Choose Our Telephone Techniques Course
Our course is designed to enhance your communication skills, making you more confident and effective when speaking on the phone. With a focus on practical techniques, you’ll learn how to handle calls with ease and professionalism.